01 Company Information

02 Order Processing

Orders are processed after successful payment confirmation and completion of any necessary order verification.

• Products available and ready for dispatch are generally processed within 1–2 business days.
• Processing times may vary depending on product availability, order quantity, manufacturing requirements, and verification of order details.
• Orders are generally processed on business days, excluding applicable public holidays.
• Orders requiring additional manufacturing, technical confirmation, or product-specific preparation may take longer.

The order-processing period is separate from the courier transit time required to deliver the shipment. A processing estimate is not a guarantee of dispatch on a particular date.

03 Manufacturing and Dispatch Time

Wirestone International Private Limited manufactures automotive control cables under the Wirestone Auto brand. Certain products, including special-size, uncommon, vehicle-specific, or discontinued automotive cables, may require additional manufacturing time before dispatch.

Additional time may be needed for:

• Confirming vehicle applications, cable dimensions, and fitting specifications.
• Arranging the required raw materials and components.
• Production preparation, tooling, and manufacturing.
• Cable assembly and fitting checks.
• Quality inspection and packing before dispatch.

An order confirmation does not necessarily mean that the product is immediately available for dispatch. Where a significant delay is anticipated, we will make reasonable efforts to inform the customer and communicate an updated estimated dispatch timeline.

If a product cannot be manufactured or supplied, we will contact the customer to discuss available options and handle the order in accordance with applicable law and the relevant company policies.

04 Shipping Charges

Applicable shipping charges will be displayed on the website or communicated to the customer before the order is completed.

Charges may vary depending on:

• Delivery location and courier serviceability.
• Package weight and dimensions.
• Shipping method and applicable courier rates.
• Any special handling or delivery requirements disclosed before purchase.

Any applicable shipping charge will be communicated before the customer completes the purchase.

05 Payment and Dispatch

Orders are accepted on a prepaid basis only. Cash on Delivery (COD) is not available unless expressly offered by Wirestone Auto.

Dispatch processing begins after successful payment confirmation and completion of necessary manufacturing, product verification, and order-processing requirements. Payment confirmation alone does not guarantee immediate dispatch where the product requires manufacturing or additional preparation.

06 Delivery Timeline

Delivery time depends on the product's manufacturing status, order-processing time, dispatch date, destination, and courier partner's service.

Any delivery date displayed or communicated is an estimate unless expressly confirmed in writing as a guaranteed service. Delivery may be affected by:

• Courier network delays or operational disruptions.
• Weather conditions or natural events.
• Public holidays or regional restrictions.
• Incorrect or incomplete shipping details.
• Remote-location delivery limitations.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delivery-related queries. We cannot guarantee a specific delivery date unless explicitly agreed in writing. Nothing in this section limits any customer rights or remedies available under applicable law.

07 Shipping Locations

We ship orders to serviceable locations within India, subject to courier availability and the delivery address provided by the customer.

International shipping is available only where expressly offered and confirmed by Wirestone International Private Limited before the order is placed. Customers who are unsure whether their location is serviceable should contact us before ordering.

08 Shipment Tracking

After dispatch, tracking details will be shared with the customer where provided by the courier partner. Tracking information may take some time to become active.

If tracking information does not update for an extended period or the shipment appears delayed, please contact our support team with your order number and tracking details.

09 Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient's full name.
• Valid mobile number.
• Complete postal address.
• PIN code.
• Landmark or other delivery instructions, where necessary.

Please check all shipping details before completing your order. Incorrect, incomplete, or outdated information may cause delivery delays or unsuccessful delivery attempts.

If an address correction is needed after dispatch, contact us as soon as possible. Any change will be subject to the courier partner's approval and operational capability. We cannot guarantee that an address can be changed after dispatch.

10 Delivery Attempts and Recipient Availability

Courier partners make delivery attempts according to their own operational procedures. Customers should ensure that someone is available to receive the shipment at the specified address or coordinate with the courier partner where required.

Delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, access is restricted, or the parcel is refused. If a shipment cannot be delivered, contact our support team promptly to discuss its status and available next steps.

11 Returned-to-Origin (RTO) Shipments

A shipment may be returned to the sender if delivery is unsuccessful. Reasons may include an incorrect address, repeated recipient unavailability, refusal to accept delivery, or other courier-related circumstances.

If tracking indicates that a shipment is being returned or has been returned to the sender, contact our support team and provide your order number.

Any applicable shipping-related charges or further handling will be addressed in accordance with the information disclosed to the customer, the relevant company policies, and applicable law. No term in this policy is intended to remove rights available to customers under applicable law.

12 Damaged or Tampered Packages

Customers are encouraged to inspect the outer package upon delivery. If the package appears visibly damaged, tampered with, or improperly sealed, please, where reasonably possible:

• Take photographs of the package and visible damage.
• Retain the packaging and shipping label.
• Contact our support team promptly with the order number and relevant details.

Please do not discard the packaging until the matter has been reviewed, as it may be useful when investigating a courier claim. Reports will be reviewed based on the available evidence, the circumstances of the shipment, and applicable law.

13 Missing, Lost, or Delayed Shipments

If an order has not arrived within the estimated delivery period, or tracking indicates an unusual delay, contact us with the order number, tracking number, and any relevant information.

We will make reasonable efforts to coordinate with the courier partner and investigate the shipment status. If a shipment is confirmed lost or remains undelivered, the matter will be handled in accordance with applicable law and the circumstances of the order.

14 Multiple Shipments

Depending on product availability, manufacturing requirements, order quantity, or logistical considerations, an order may be dispatched in multiple shipments. Where applicable, customers will be informed of separate dispatches and tracking details when available.

15 Incorrect, Refused, or Undeliverable Orders

If a shipment is delayed, refused, or undeliverable due to incorrect customer-provided details or recipient unavailability, we will review the circumstances and advise the customer of the available options.

Any re-dispatch, return shipping, or additional delivery charges will be communicated where applicable and handled in accordance with the relevant company policies and applicable law. We will not apply charges that have not been disclosed or are not otherwise permitted by law.

16 Shipping Support

For order-processing, manufacturing, dispatch, tracking, or delivery assistance, contact us using the details below. Please include your order number in all shipping-related communications.

17 Grievance Officer

For unresolved shipping-related concerns, customers may contact:

Please provide your order number and a clear description of the concern so that it can be reviewed appropriately.

18 Related Policies

This Shipping Policy should be read alongside the following policies published on https://wirestoneauto.com:

• Terms & Conditions
• Privacy Policy
• Refund & Cancellation Policy

These policies address separate aspects of purchases and customer rights. If there is any inconsistency, the applicable law will prevail.

19 Policy Updates

Wirestone International Private Limited may update or revise this Shipping Policy when necessary, subject to applicable law. The latest version published on our website will apply as permitted by law. Customers are encouraged to review this page periodically. The effective date or last-updated date will be revised when material changes are made.

20 Applicable Law and Customer Rights

This Shipping Policy is governed by the applicable laws of India.

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to customers under applicable law.