Privacy Policy

1. Company and Contact Details

• Legal company name: Wirestone International Private Limited
• E-commerce website: https://wirestoneauto.com
• Registered/business address: Plot No. 44, Highway Campus Colony, Harmada, VKI Industrial Area, Jaipur, Rajasthan – 302013, India
• Customer support email: sales@wirestonecable.com
• Phone / WhatsApp: +91 91161 33357

For privacy-related questions or requests, email sales@wirestonecable.com with “Privacy Request” in the subject line.

2. Information We May Collect

The information collected depends on how you use our website and the features available at the time.

A. Information you provide

We may collect:

• Name, email address, phone number and WhatsApp number.
• Billing, shipping and delivery address.
• Account details, if you create an account.
• Order history, products purchased, order preferences and delivery instructions.
• Vehicle information, cable specifications, measurements or other details you provide to help identify a suitable clutch, brake or control cable.
• Customer service messages, enquiries, reviews, feedback and other information you submit.
• Information needed to review a payment, delivery, return, exchange, cancellation, refund or dispute.

B. Payment information

Payments may be processed by third-party payment gateways or payment providers. We may receive transaction references, payment status and limited payment-related details needed to manage an order. We do not intend to store full card numbers, card security codes, UPI PINs, banking passwords or similar payment credentials on our own systems. Enter such credentials only through your payment provider’s official payment interface.

C. Technical and usage information

When you visit the website, we or our service providers may collect technical and usage data, such as IP address, browser type, device type, operating system, pages visited, time spent on pages, referring page and diagnostic or security logs. The data collected depends on the website configuration and the tools actually enabled.

D. Cookies and similar technologies

The website may use cookies or similar technologies to support essential functions, maintain security, remember preferences, keep items in a shopping cart, support account sessions and understand website performance where applicable tools are enabled. You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by law, we will request consent before using non-essential cookies or similar technologies.

3. How We Use Personal Information

We may use personal information to:

• Create and manage customer accounts.
• Confirm, process, fulfil and deliver orders.
• Process payments and communicate payment status.
• Respond to questions and provide customer support.
• Confirm product specifications, vehicle compatibility and special-size cable requirements you submit.
• Manage shipping, returns, exchanges, cancellations, refunds and disputes.
• Send order confirmations, delivery updates, security notices and other service communications.
• Maintain, troubleshoot, protect and improve the website and shopping experience.
• Detect and investigate suspected fraud, unauthorised transactions, misuse or security incidents.
• Maintain business, tax, accounting and transaction records.
• Send promotional communications where permitted by law and subject to your preferences.
• Comply with legal obligations and respond to lawful requests.

We will use information for purposes consistent with this policy and applicable law.

4. Legal Basis and Consent

We process personal information as permitted by applicable law, including where necessary to fulfil an order or contract, respond to your requests, comply with legal obligations, protect website security and legitimate business interests, or where you have given consent and consent is required. Where processing is based on consent, you may withdraw it as permitted by law. Withdrawal does not affect processing that took place lawfully before withdrawal and may affect our ability to provide certain services.

5. How Information May Be Shared

We do not sell personal information for money. We may share information when reasonably necessary for the purposes described in this policy, including with:

• Payment gateways and payment service providers to process transactions.
• Courier, shipping and logistics providers to deliver orders and manage returns.
• Website hosting, maintenance, security and technical service providers.
• Customer-support, communication, analytics or marketing service providers, if these tools are used.
• Professional advisers, auditors, insurers or other service providers where needed.
• Government authorities, regulators, courts or law-enforcement bodies where required by law or necessary to protect legal rights and safety.
• A successor or relevant party in a merger, restructuring, financing or sale of all or part of the business, subject to applicable law.
• Other parties when you ask us to share information or provide valid consent.

We expect service providers to handle information appropriately and to use it only as needed to provide their services, subject to their contractual and legal obligations.

6. Communications and Marketing

We may contact you by email, phone, SMS or WhatsApp about your account, order, payment, delivery, customer support or other service-related matters. These operational communications may be necessary to complete your transaction.

We may send promotional messages where permitted by applicable law. You can ask us to stop promotional communications by following any unsubscribe instructions provided or by contacting us. Opting out of promotional messages will not prevent us from sending essential order or service communications.

If you contact us using WhatsApp, email or another third-party platform, that platform may process information under its own terms and privacy policy. Do not send passwords, UPI PINs, card security codes or banking passwords in messages.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution and legal compliance. The retention period depends on the type of information and the applicable legal or business need. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable law.

8. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed completely secure. You should protect your account credentials, use secure devices and avoid sharing passwords or payment credentials.

9. Processing and Transfers

Our service providers may process information in locations outside your city, state or country. Where information is transferred or processed across jurisdictions, we will take steps required by applicable law and use reasonable safeguards appropriate to the circumstances.

10. Your Privacy Choices and Rights

Subject to applicable law, you may be able to:

• Request access to personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of information that we are not legally required or otherwise permitted to retain.
• Withdraw consent where processing is based on consent.
• Exercise other rights available under applicable law.
• Opt out of promotional communications.

To submit a request, email sales@wirestonecable.com with “Privacy Request” in the subject line and explain what you need. We may ask for information to verify your identity before acting on the request. We will respond in accordance with applicable law. We may retain information where necessary for legal compliance, accounting, fraud prevention or dispute resolution.

11. Children’s Privacy

The website is intended for users who can lawfully make enquiries or purchases. We do not knowingly collect children’s personal information where parental consent or another legal basis is required but has not been obtained. If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action.

12. Third-Party Websites and Services

The website may contain links to third-party websites, payment services or social platforms. We do not control their privacy practices. When you leave our website or use a third-party service, review that provider’s privacy policy and terms.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers or applicable law. The updated version will be published on this page with a revised “Last updated” date. Changes take effect when posted unless a later date is stated or applicable law requires otherwise.

14. Contact Us

For questions, concerns or requests about this Privacy Policy, contact: